Team Training to Manage Change

Team Training to Manage Change

Project Background

Bedfordshire Police is one of the smaller forces in England. It recently split into two divisions, one covering Bedford and Central Bedfordshire , the other covering Luton.

As a result, a change team was charged with delivering an extensive change programme. The team needed to understand how change would affect individuals who may be facing redundancy or being interviewed for their own job.


Specific Challenges

Some of the team had never delivered change management and had little knowledge of what change might mean to individuals or how to manage the process.


Measure of Success

Measure of Success

The number of grievances/complaints

Solution

Maxlowe Solution

A one-day training event for the entire team. The morning sessions included inputs on Kotter’s* change, defining change and what change means to people. The afternoon was spent explaining how coaching works, and how it could assist staff through the change process.

Outcome

Outcome

At the end of the training day, each team member properly understood the change process.All commented that by understanding the theory behind coaching, then taking part in practice sessions enabled them to hold successful 1-1 sessions with members of the organisation being made redundant and those worried by the change programme.

Result

Staff reported that they felt valued through the coaching process and there were no recorded grievances or complaints

* John Paul Kotter, author and professor at the Harvard Business School, is regarded as an authority on leadership and change.